Topic: COMMUNITY INTEREST
The Greek philosopher Heraclitus said that some 2,500 years ago and, since that time, nothing has shaken the fundamental truth of his statement.
While we use the word, “character” to describe a person, I believe that the words “company culture” are that word’s parallel in the business world. So, to paraphrase Heraclitus, I would say, “Your company culture is your company’s destiny.”
If you build a strong and healthy company culture, your company’s destiny will be strong and healthy.
While there may be many attributes that could define a company’s character, perhaps one of the most obvious would be the way leadership treats employees. If you’ve read some of my work on the internal customer, you may remember something I call the Employee Golden Rule, which is:
Treat employees the way you want the customer treated – maybe even better.
I’m typically not a fan of the word “rules.” When I ask people about rules, most will say they are created to prevent some type of behavior. When we’re children, we are told to “Never do this,” or “Don’t do that.” We learn to obey the rules. Every once in a while I meet someone a little more optimistic (such as myself) that feels that the way some rules are worded can actually help make good things happen. The Golden Rule that many of us learned as children, which is essentially to treat others the way you want to be treated, is one of those positive rules. In the corporate world, the Employee Golden Rule is about creating a positive work environment. And, just as our parents may have taught us the Golden Rule, in business it is leadership’s responsibility to teach, preach, and demonstrate the Employee Golden Rule. When companies decide that poor performance and lack of leadership are rewarded....that defines their destiny as a corporation.
If top management berates those in middle management, leadership cannot expect line-level employees to be well-treated by their direct supervisors – even if there is something in a mission statement somewhere that makes the proper treatment of employees a high priority. The do as I say, not as I do approach doesn’t work.
And when employees in your company are treating one another poorly, it will eventually be felt on the outside by the customer. It becomes a domino effect. Bad behavior begets bad behavior.
The good news is that many of our most successful companies have been modeling the Employee Golden Rule for years, proving that it is a sound strategy for achieving a stunning level of customer service.
Women in business throughout the world have a huge positive impact on a businesses success. The #METOO movement has lost momentum and many corporations and organizations today still view women as the inferior species on the payroll.
It's not just about equality anymore. A country's economy, health and productivity increase as its gender gap narrows, according to a study done by the World Economic Forum. The study was co-authored by researchers from Harvard and University of California-Berkeley and surveys conditions for the sexes in 130 countries, encompassing more than 90% of the world's population. Nations are scored on how much progress they've made in the areas of jobs, education, politics and health as a measure of gender parity. Within these categories, the authors looked at wages, literacy, seats in government and life expectancy for women, among other factors. The end result is a ranking that quantifies which countries are making the best progress in giving women equal standing in society with men. The results are not what you might think.
1. Progress, but not everywhere: Of those countries surveyed in 2007 and 2008, 87 narrowed their gender gap, while the gap widened in 41. While 24 countries have closed the gender gap in education, no country in the world has true gender equality across all the categories measured, according to the data.
2. The greater standing women have, the more everyone benefits: Industrialized countries can still grow their economies substantially by elevating women. Closing the employment gender gap "would have huge economic implications for the developed economies, boosting US GDP by as much as 9%, Eurozone GDP by as much as 13% and Japanese GDP by as much as 16%," according to the report.
3. Female leaders inspire whole societies (and help pad the numbers): The authors assigned heavy points to countries where women were in charge of government. Countries with female presidents or prime ministers include: #2 Finland, #5 New Zealand (Prime Minister Helen Clark was recently voted out of office), #6 Philippines and #8 Ireland.
4. America still working on it: The U.S. is ranked #27 in this year's report, up from 31 in 2007 but down from 23 in 2006. America ranks highest in "economic participation and opportunity" at #12 and "educational attainment" where it's tied for #1.